wnbd Privacy Policy

Who We Are

This Privacy Policy is issued by the operator of the wnbd platform, accessible at wnbd.onl (referred to in this document as "wnbd", "we", "us", or "our"). wnbd operates an online cricket betting and casino entertainment platform targeted at adult players in Bangladesh. We are the data controller in respect of all personal data collected through the wnbd platform.

This Privacy Policy applies to all personal data collected through your use of the wnbd website, any mobile interface through which wnbd services are accessed, and all communications between you and wnbd including support emails, live chat transcripts, and account notifications.

By registering a wnbd account or by continuing to use the wnbd platform after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

Data We Collect

wnbd collects personal data across several categories depending on the services you use and the stage of your relationship with the platform. The following table summarises the principal categories of data we collect and specific examples within each category.

wnbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where expressly required for age verification purposes and only with your explicit consent.

How We Collect Data

wnbd collects personal data through three primary means:

Direct Collection

Data that you provide to us voluntarily when you create an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion. This includes all registration form data, uploaded identity documents, and the content of support communications.

Automated Collection

Data that is collected automatically as you interact with the wnbd platform. This includes technical data such as your IP address, device identifiers, browser fingerprint, and session activity data collected via server logs, cookies, and similar technologies. This data is collected on every visit to the platform regardless of whether you are logged in to your account.

Third-Party Sources

In certain circumstances, wnbd may receive data about you from third parties. This includes identity and address verification data from third-party KYC service providers, fraud prevention signals from payment processors such as bKash, Nagad, and Rocket, and publicly available information used to satisfy anti-money laundering due diligence requirements.

How We Use Your Data

wnbd uses your personal data for the following purposes. Each purpose is tied to a specific legal basis, which is detailed in Section 5 of this policy.

• Account creation and management: To register your account, maintain your player profile, and deliver the core services of the wnbd platform including betting, casino gaming, and account wallet management.
• Identity verification and KYC compliance: To verify that you are who you say you are, that you meet the 21+ age requirement, and that your use of the platform complies with applicable anti-money laundering regulations.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely, and to maintain a complete record of your financial activity on the platform.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other conduct that violates wnbd's Terms & Conditions or applicable law.
• Customer support: To respond to your support enquiries, resolve disputes, investigate complaints, and maintain records of communications for quality assurance purposes.
• Responsible gaming: To monitor for signs of problem gambling behaviour and, where appropriate, to proactively engage with players who may benefit from wnbd's responsible gaming tools including deposit limits and self-exclusion.
• Platform improvement: To analyse usage patterns, measure the performance of platform features, and make data-informed decisions about improvements to the wnbd player experience.
• Marketing communications: Where you have provided consent, to send you promotional emails, SMS messages, or in-platform notifications about wnbd bonuses, seasonal promotions (such as BPL or Eid offers), and new game releases. You may withdraw this consent at any time.
• Legal and regulatory compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from government authorities including tax and financial crime authorities.

Legal Basis for Processing

wnbd processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between wnbd and you as a registered player — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC and anti-money laundering requirements.
• Legitimate interests: Processing carried out in furtherance of wnbd's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for marketing communications. You may withdraw consent at any time by contacting support at [email protected] or by using the opt-out mechanism included in every marketing communication.

Data Sharing & Disclosure

wnbd does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We share your data only in the following limited circumstances:

Service Providers

wnbd engages a limited number of carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), IT infrastructure and hosting providers, fraud detection technology providers, and customer support platform operators. Each service provider is contractually bound to process data only on wnbd's instructions and to apply appropriate security standards.

Game Content Providers

Certain technical identifiers (such as anonymised player session tokens) are shared with licensed game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely for the purpose of delivering game content and maintaining game integrity. These providers do not receive your name, payment details, or contact information.

Legal Authorities

wnbd may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where required by law, where necessary to prevent or detect crime, or where legally compelled to do so by a valid court order or regulatory direction. wnbd will, where legally permissible, notify you of such a disclosure.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wnbd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications before it takes effect.

Cookies & Tracking Technologies

The wnbd platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised player experience. Cookies are small text files stored on your device by your browser when you visit wnbd.onl.

Types of Cookies Used

• Strictly Necessary Cookies: Essential for the operation of the platform. These enable core functions including secure login sessions, account authentication, fraud prevention, and load balancing. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance & Analytics Cookies: Used to collect aggregated data about how visitors interact with the wnbd platform — including which pages are visited most frequently and how long sessions last. This data is used to improve the platform and is not linked to personally identifiable information.
• Functional Cookies: Used to remember your preferences such as your chosen language, display settings, and deposit method, so that these are applied automatically on your next visit.
• Marketing Cookies: Used, where you have consented, to track your activity across sessions and deliver relevant promotional content. These cookies are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the wnbd platform, including secure account login.

Data Retention

wnbd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guideline:

• Active account data: Retained for the full duration of the account relationship and updated as necessary.
• Closed account data: Retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements and potential regulatory audit obligations.
• KYC documents: Retained for a minimum of five years following the completion of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years in accordance with financial record-keeping requirements.
• Support communications: Retained for three years following resolution of the relevant support case.
• Marketing consent records: Retained for three years following the withdrawal of consent, to demonstrate compliance with consent management obligations.
• Technical and usage data: Retained for up to 12 months in identifiable form; thereafter anonymised and retained indefinitely for aggregate analytical purposes.

Where wnbd is required by law to retain data beyond these standard periods, the legally mandated retention period takes precedence. At the end of the applicable retention period, data is securely deleted or irreversibly anonymised.

Your Privacy Rights

As a player on the wnbd platform, you hold the following rights in relation to your personal data. These rights are subject to applicable legal limitations and may be restricted where exercising them would conflict with wnbd's legal obligations (for example, data retention requirements under anti-money laundering law).

• Right of Access: You may request a copy of the personal data wnbd holds about you, along with information about how it is used and who it has been shared with.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by wnbd be corrected or completed.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. This right does not apply where retention is required by law.
• Right to Restriction of Processing: You may request that wnbd restrict the processing of your data in certain circumstances, for example while a rectification request is being investigated.
• Right to Data Portability: Where processing is based on consent or contractual necessity, and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to marketing, wnbd will cease processing for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact wnbd at [email protected]. wnbd will respond to all valid requests within 30 calendar days of receipt. Where a request is complex or where multiple requests are received simultaneously, wnbd may extend this period by a further 60 days with notification.

Data Security

wnbd implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and wnbd servers
• AES-256 encryption for personal and financial data stored at rest
• Multi-factor authentication requirements for account access and high-value transactions
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Automated intrusion detection and real-time security monitoring
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Comprehensive employee data protection training covering secure handling procedures and incident reporting
• Documented incident response procedures enabling rapid containment and notification in the event of a breach

Children & Minors

The wnbd platform is strictly intended for adults aged 21 years and above. wnbd does not knowingly collect personal data from individuals under the age of 21. All registration processes include age verification steps designed to prevent access by minors.

If wnbd becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. Any funds deposited by a minor will be subject to review and handled in accordance with applicable law.

Third-Party Services

The wnbd platform integrates with a number of third-party services necessary for its operation, including payment processors, game content providers, and identity verification services. While wnbd carefully vets all third-party partners and requires them to maintain appropriate data protection standards, wnbd is not responsible for the privacy practices of these third parties in respect of data they independently control.

Payment service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. When you initiate a payment through one of these providers, the transaction is governed by the provider's own terms and privacy policy in addition to this wnbd Privacy Policy. wnbd recommends that all players review the privacy policies of their preferred payment service providers.

Game studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may collect limited technical data directly from your gaming session in order to power their game software. This collection is governed by each provider's own data processing terms, which form part of their agreement with wnbd.

Policy Updates

wnbd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. When material changes are made, wnbd will publish the updated policy on this page with a revised effective date and will notify registered players via their registered email address or via an in-platform notification.

Your continued use of the wnbd platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of, and agreement to, the updated terms. If you do not accept the revised policy, you must stop using the platform and request account closure by contacting wnbd support.

wnbd recommends checking this page periodically — at least once per calendar quarter — to remain informed of the current version of the Privacy Policy and any changes that may affect your rights or the way your data is handled.

Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wnbd handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection contact within the support team.

• Email: [email protected]
• Subject Line: Privacy Enquiry — [Your Registered Username]
• Response Time: Within 30 calendar days for standard requests; within 72 hours for urgent security concerns
• Support Hours: 24 hours a day, 7 days a week

If you are dissatisfied with wnbd's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection or regulatory authority in your jurisdiction. wnbd will cooperate fully with any regulatory investigation into our data processing practices.